Last Updated: December 9, 2025
At Dubvio, we strive to ensure customer satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be requested and processed.
You may request a full refund within 14 days of your initial subscription purchase if you are not satisfied with the Service. This applies only to new subscriptions and does not apply to subscription renewals.
Refunds may be granted if: you have processed no more than one video with a "Completed" status; you experienced technical issues that we were unable to resolve; the Service does not match the described features; or a billing error occurred.
Refunds are NOT provided in the following cases: after the 14-day refund period; if more than one video with a "Completed" status has been processed; for partial subscription periods after a new billing cycle has begun; for add-on minutes or extras; if your account was suspended for violating Terms of Service.
To request a refund, contact our support team at refunds@dubvio.com with: your account ID, purchase date, reason for refund request, and any relevant details or screenshots of the issue.
Once approved, refunds will be processed within 5-10 business days. The refund will be issued to the same payment method used for the original purchase. Timing of credit depends on your bank or payment provider.
You can cancel your subscription at any time in your account settings. Cancellation takes effect at the end of the current billing period. You will have access to the Service until the end of the paid period. Cancellation itself does not result in a refund.
In some cases, we may offer service credits instead of a monetary refund. These credits can be used for future purchases or subscription renewals and never expire.
If you are not satisfied with a refund decision, you may escalate the issue by contacting our management team at support@dubvio.com. We aim to resolve all disputes fairly and promptly.
We reserve the right to modify this Refund Policy at any time. Changes are effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the revised policy.